Privacy policy

Payment Disputes & Chargebacks

Before initiating a payment dispute or chargeback with your bank or card provider, customers are strongly encouraged to contact Carry Nap Support so we have an opportunity to review and resolve the issue.

If you experience an issue involving delivery, product condition, returns, refunds, incorrect items, or an unauthorized transaction, please contact us first at carrynapshop@outlook.com.

We will make reasonable efforts to investigate and resolve legitimate concerns promptly. If a chargeback is filed, Carry Nap may provide the payment processor and issuing bank with relevant information regarding the transaction, including order records, shipping and delivery confirmation, tracking information, customer communications, and applicable store policies.

Fraudulent, abusive, or knowingly false payment disputes may be contested using the available order and delivery evidence.

For the fastest assistance, please include your order number, the email address used for your order, and a brief description of the issue when contacting us.

Carry Nap Support
carrynapshop@outlook.com