Refund policy

Return & Refund Policy

At Carry Nap, we want you to be satisfied with your order. You may request a return or refund within 30 days of delivery.

Refunds may be approved if:

• You contact us within 30 days of receiving your order.
• Your Carry Nap arrives damaged or defective.
• You receive the wrong product or incorrect package.

If your item arrives damaged or you receive the wrong product, please contact us as soon as possible and include your order number and clear photos of the item or package so we can review the issue.

Requests made more than 30 days after delivery may not be eligible for a refund, except where required by applicable law.

Once your return or refund request is approved, we will provide the next steps. Approved refunds will be sent back to the original payment method. Processing times may vary depending on your bank or payment provider.

Please note that shipping charges may be non-refundable unless the order arrived damaged, defective, or incorrect.

For any questions about a return or refund, please contact our customer support team.

Carry Nap™

This policy does not limit any rights you may have under applicable consumer protection laws.